FAQs

The Community Clubhouse is open from 7 AM until 10:30 PM daily.

 

The Fitness Center, which is a separate area in the building, is open 24/7/365. Entry is through the door on the west side of the clubhouse. THE SECURITY ALARM WILL SOUND IF THE DOOR ENTERING THE LIVING ROOM IS OPENED AFTER 10:30 PM OR BEFORE 7 AM.

Yes. The room may be rented as long as it does not conflict with a community function. There is a rental fee as well as a refundable security deposit.

Passes are distributed prior to the annual pool opening.  One guest pool pass allowing 15 guests is provided for each unit.  Additional 15 guest passes may be purchased for a fee (currently $30). A pass that is purchased does not expire and may be used the following year.

Condo I buildings were built 2009-2010; Condo II buildings were built 2009-2012; Condo III buildings were built 2012-2014. Equipment in the buildings such as elevators, alarm systems and fire sprinkler systems are inspected annually in accordance with schedules provided in the maintenance contracts.

The property management company handles condo fees and pays bills for the Community and Condo Associations. The portfolio manager advises the Board and carries out the Board’s requests. This includes ensuring that the property is well maintained. There is not currently a manager on site.

The Community Finance Committee and Condo Boards review expenditures from the prior year and recommends the budget for the following year. The Community Association and Condo Boards approve the budget at the annual meeting in November.

Fees are established annually by each Condo Association. The budget for the following year is approved at the Annual Meeting in November and the annual monthly fee is set at that time.

The Board(s) tries to avoid special assessments by allocating money to the reserve account in the annual budget. While special assessments can occur, the Board(s) tries to keep them few and far between. To date, Carroll’s Creek has not had a special assessment.

Yes.

Insurance declaration (certificate of insurance) for Condo Association is available on website.

No. Flood insurance is not required for the property.

Yes. The Board may levy fines on specific or continuing violation of the rules. The Board may also take legal action. The owner is responsible for any legal costs incurred. Please read and familiarize yourself with the condominium documents (bylaws & policies) to ensure that you and your guests are in compliance.

Talk to the unit owner about the noise. If the problem persists, contact the Board or the management company. If necessary, call the police department.

Owners may have up to two (2) pets (dogs under 30 pounds or cats). Owners must register each pet and be licensed according to Anne Arundel County animal control laws. Consult the community Pet Policy on the community website for more details.

Dates of Board and committee meetings are posted on the monthly calendar on the community web site and displayed near the mail boxes. Any resident may attend.

Community documents and financial statements are available on the property management’s website. Contact the property management company for a username and password which is required to access this information.

Email your suggestion to a Board member, attend a Board meeting or you may contact the Board using the Contact Us page on the community website.

NEVER! This is in compliance with AA County Codes & Regulations. Two grills are available for resident use on west side of the clubhouse. Please clean up when you use the grills. Cleaning tools and supplies are provided by the community for your use.

Window treatments are to be white on the side facing out. This is stated in Item #16 of the

Carroll’s Creek documents.

Yes. A $150 move-in/move-out fee is collected at settlement/closing.  Notify Building Captain for furniture or appliance delivery so that elevator pads can be installed.

Yes. With few exceptions, nothing can be hung outside of the buildings. Exception for holidays is made. Decorations should be removed promptly following holidays. Do not pierce the exterior of the building under any circumstance. Use string, zip ties or “Command” hooks to avoid damage to the exterior. Outside furniture is permitted. In case of high winds, it is strongly suggested that furniture be secured or brought inside to avoid damage to the building.

The Condo Association makes maintenance decisions and hires appropriate contractors.

Unit owners are responsible for maintaining unit doors, sliders and windows and replacement if necessary. Replacements must conform to existing features. In the event an owner does not properly maintain unit doors and windows, the Condo Association may schedule the replacement at the owner’s expense.

Unit owners are responsible for maintaining a clean balcony, patio and windows. A contractor provides this service at the owner’s expense. Annually the contractor will solicit unit windows and balconies to be washed along with a payment schedule, dates of service and other details.

Painting of front doors is determined by each Condo Association. To ensure uniform color, please refer to the Building Interior Common Area Selections document available on the community website.

Yes, but according to Community Documents, 75% of your floor must be covered with carpet or rugs.

Close the unit shut off valve immediately. Call a plumber.  Notify Building Captain and property management company.

 

Water leaks have occurred in the past due to the failure of waterlines, appliances and hoses. Preventing a problem is the best course of action. It is strongly recommended to turn off the main unit shut off valve to your unit if you will be gone more than 72 hours. Save the cost of needlessly used gas by turning off the water heater.

Each unit has two (2) designated parking spaces. One is inside your garage. The other is the space directly outside your garage. There are 16 garages per building. The remaining two units are assigned specifically marked spaces for their use. Owners are given parking stickers to be displayed on their vehicles at all times. Stickers with blue stripe indicates garage owners; red stripe indicates specifically assigned parking; yellow stripe indicates third resident of a unit. Vehicles with yellow stripe stickers are restricted to parking in the spaces in the “front” parking area of the community (facing Waugh Chapel Road). Towing at the vehicle owner’s expense is enforced for vehicles parked in owner’s spaces, those spaces marked as “Handicap” parking and anywhere the curb is painted yellow or red.

Guests may park in any visitor space for up to 24 hours.  Any visitor who intends to park a vehicle on Carroll's Creek property beyond the first 24 hours must park in one of the resident's assigned spaces (with permission of the resident), or move to a visitor space in front of building 1403 or 1411 near the ponds. Vehicles may not remain in visitor parking spaces for more than 24 hours unless the unit owner or resident has obtained a signed and dated temporary parking placard listing the duration of the intended visit from the CCCA board or a parking committee member.  This placard must be displayed on the front dashboard of the vehicle the entire time the vehicle is on Carroll's Creek property.  Requests will not be automatically approved and will be considered on a case by case basis.

It is best to contact your Building Captain or a Board member. The offending vehicle will be ticketed and/or towed if that is required.

No. Parking is for passenger vehicles only. Trailers, oversize and commercial vehicles are not allowed. No advertisements allowed on vehicle. For further information, see Parking Policy available on community website.

The front door is locked. Entry is granted by your fob or assigned PIN code for your residence. You can grant entry to guests via the call box in the vestibule. You may also enter through your garage. CAUTION: When your exterior garage door is left open, even for a few minutes, the building is no longer secure. Please ask workers NOT to block the stairway doors open.

The building Knox Box provides secure storage of the keys to the units and garages in the individual building. Only first responders can access the Knox Box providing emergency entry into units and garages when required. Without a correct key in the Knox Box, first responders will have to force entry into a unit or garage. The unit owner is responsible for repairs. Residents are to notify their Building Captain when they have changed their front door entry or garage door locks and provide a new key or keycode to be placed in the Knox Box.

The utilities paid directly by the unit owner are those affecting the unit. Those include power (electricity and gas), cable, internet and phone. All other utilities (water, sewer, trash and recycling) servicing the complex are covered in the condo fee.

You may contact Comcast or Verizon for these services. A LOCAL land line may be required for the building front door entry system. Some people are able to use their cell phone number.

A professional cleaning service is responsible for cleaning the interior buildings on a weekly basis. Common area lighting uses LED bulbs where possible. Please report any burned out bulbs to the Building Captain. A landscaping contract covers grass cutting, leaf removal and snow plowing. Be responsible! Promptly clean up any spills that you make.